Webinar Watch August 2025

CourtReserve, RSPA, DCA

This month, we have expanded the “Webinar Watch” section because I believe our readers should experience the delivery of information they can actually use. Our friends from CourtReserve are a great example for helping racquet clubs simplify operations, grow membership, and stay ahead in Tennis, Pickleball, and Padel.

I am particularly grateful to the RSPA and to Jarrett Chirico of the Directors’ Club of America, who has made the link to one of their best webinars available to us. What made this webinar so special is its guest: John Wilkening, General Manager of the North Hills Club in Raleigh, North Carolina. John says, “We’re out of the goods and services economy and in the experience economy.” He must be doing something right because of the success of his club: In the past few years, initiation fees doubled, dues have gone up, but “no one’s leaving!” In fact, North Hills Club has a 7-year waiting list for membership.

The RSPA’s Tim Buwick and Linda Gordon allowed me to listen to one of the best webinars I have heard in all of 2025. It’s part of the organization’s free Professional Development video resources for members. Made me aware of how high the quality of RSPA education really is.

WEBINAR WATCH AUGUST 2025

CourtReserve Spark Webinar on August 13, 2025
Ashley Owens with Josh Willey and Josh Goodman of PourMyBev

How Self-Pour Tech Can Grow Your Club

The invitation read: Tap Into Growth: Self-Pour Tech That Drives Revenue + Player Experience. Join Ashley and Josh from CourtReserve, alongside Josh Goodman, CEO of PourMyBev, as they explore how self-pour beverage stations help clubs boost revenue, simplify transactions, and elevate the player experience.

During this 33-minute webinar, you’ll learn:

  • How self-pour taps connect with CourtReserve for fast check-ins and payments

  • How self-pour is helping clubs drive revenue and player satisfaction

  • How tech like this makes club operations easier as you grow

  • A seamless integration with CourtReserve means that a club can implement Self-Pour with no additional staff!

  • Josh Goodman of PourMyBev will send you a free book about the technology when you send him your email.

RSPA Webinar on August 13, 2025
Ramona and Brian with Coach Dr. David Porter

RSPA WEBINAR – COACHING EXCELLENCE: SHAPING CHAMPIONS ON AND OFF THE COURT - Module 1

This special webinar features Dr. David Porter, 2025 RSPA Tim Heckler Hall of Fame inductee and one of the most accomplished coaches in collegiate tennis history. He coached the Brigham Young Men’s and Women’s teams for 25+ years and achieved 11 National Championships. With decades of experience at the highest levels of the sport, Dr. Porter will share key insights on developing athletes both on and off the court. It offers 1 educational credit.

Nuggets from this 1 hour 15 minutes webinar:

- Vince Lombardi charged players $100 for every minute they were late for practice, starting 15 MINUTES BEFORE practice. “If you’re 5 minutes early, you are 10 minutes late!”

- Practice shouldn’t be different than matches - but it is, unfortunately. The biochemistry of your body is different when you’re competing than it is when you’re practicing.

- John Wooden said, “I treat all my players the same - differently!”

- A Rodeo saying for players who shouldn’t compete if they are not mentally ready to lose: “There’s never a horse that couldn’t be rode, and there’s never a cowboy who couldn’t be thrown.”

Dr. David Porter

Thank you to RSPA’s Tim Buwick and Linda Gordon for enabling me to listen to this webinar, which is part of the organization’s free Professional Development video resources for members. Made me aware of how high the quality of RSPA education really is.

I encourage RSPA members to listen to it by signing in on their Tennis Resources Hub. If you’re not yet an RSPA member, consider checking out membership through this page.

CourtReserve Spark Webinar on August 14, 2025
Ashley Owens with Kim Lehman and Josh Willey

Team-Based Registration in CourtReserve

During this 54-minute webinar, you’ll learn:

How CourtReserve’s new Team-Based Event Registration feature simplifies doubles events from start to finish. How players can register with partners, split payments, and invite guests — while you stay in control with flexible team settings and approvals.

Plus: CourtReserve is beta-testing a new functionality: Court Lottery. Assuring fair play across the system by randomizing reservations while assigning courts.

Directors’ Club of America Webinar on August 18, 2025
Jarrett Chirico and John Wilkening, General Manager, North Hills Club, Raleigh, NC

Meeting 40: Investing in Excellence: Rethinking Compensation in Clubs

During this 1-hour webinar, you’ll learn:

This session is designed to spark a powerful and provocative dialogue about the future of compensation in our industry. With clubs across the country competing hard for both members and staff, it's no longer enough to rely on traditional salary and benefits packages. Those that innovate—who craft dynamic compensation models, cultivate a strong culture, and champion leadership development—will be the ones breaking new ground in growth and member satisfaction.

At the heart of this conversation is our featured guest, John Wilkening,CCM, General Manager of North Hills Club. John isn’t one for fluff—he’s a relationships-first leader who knows what it takes to elevate club value through people. He’ll share his unfiltered playbook on attracting and retaining top-tier talent, how North Hills invests in its staff in ways that far surpass spending on facilities, and why culture must be treated as a core asset with its own ROI.

We hope you’ll join us for an engaging, inspiring, and practical discussion that will redefine how we think about compensation, culture, and the people who power our success.

CourtReserve Spark Webinar on August 19, 2025
Tim Owens and McKay Allen, CEO at Patch

How 4 Racquet Sports Clubs Use the Patch + CourtReserve Integration to Drive More Member Revenue

During this 40-minute webinar, you’ll learn

More than 140 clubs are using the Patch + CourtReserve integration — hear their success stories and learn how to make it work at your club. Join Tim Owens from CourtReserve and McKay Allen from Patch Retention as they reveal how four racquet clubs are using the integration to create targeted campaigns, communicate more effectively, and improve retention. See examples of the emails and texts they’re sending — and the real data behind what’s moving the needle.

You’ll also learn:

  • How the integration works and what kind of impact it has

  • What the data shows about the most effective customer journeys

  • Real examples and data you can start using right away

200 clubs are using this integration right now!

Short Webinars and Interviews

CourtReserve Unscripted

Ashley speaks with great guests, like

  • Jorge Capestany

  • DUPR Coach Katie Nimitz

  • USTA Texas ED Fred Viancos

  • RacquetX’s Kay Bartmann

  • Will Richards from Dill Dinkers

  • The one and only Bill Riddle

  • Pickleball’s David Johnson

  • Lifetime Activities COO Isabella Feinberg


Do you know of a webinar that should be included on this page? Email Rich. Thank you.